As you may be aware, we routinely publish our customer lifecycle KPI metrics as a way to publicly benchmark the coalition’s progress. Here the results from the first quarter of 2008. Highlights:

  • Over 30% of operators buy 11+ products from the coalition
  • 45% now buy from five+ sponsors demonstrating “the coalition effect”
  • Our win-back efforts are bearing fruit: See enrollment versus attrition #’s

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