Ray Smith, Customer Service Manager

Ray Smith handles escalated customer service calls personally, and manages the Eden Valley Customer Service operation…

Ray Smith Customer Service ManagerHow long have you been with BI?

8 1/2 years

What do you do for Coalition Marketing?

Customer Service Manager and Lead the Reward Code Label process.

As a child, what did you want to “be when you grew up”?

An actor.

Tell us about your first kiss: Who, When, Where?

No way!!!

What’s your most prized possession?

I would flip if I lost my photos (family, friends etc.)

What’s your most guilty pleasure?

Again, no way!

What’s the best/worst thing about working on Foodservice Rewards?

I LOVE the people I talk to!

What’s the first concert you went to?

Billy Joel before “fame”.

Favorite Books/Movies?

Love anything Stephen King and there are too many movies to choose from.

Words or phrases you overuse?

“Oh, you know what???” Which is what I say before I tell you how silly I think you’re being.

What is you single biggest fear?

Really dislike spiders.

Who was your childhood celebrity crush?

Donny Osmond.

What’s one thing about you that no one would ever guess?

I truly have no idea………………

Contact me

 

Kristine Krengel, Technical Project Manager

Anyone see the irony in a Delivery Manager named Kris Krengel?

How long have you been with BI?

2.5 Years.

What do you do for Coalition Marketing?

I am the Technical Project Manager on the team. My main responsibilities include training sponsors on our reporting tools, helping conduct new sponsor orientations, report creation and verification, managing testing of the new functionality on the websites and databases.

As a child, what did you want to “be when you grew up”?

Oh boy, there were many things I wanted to “be” but as a small child I wanted to be a nun or an astronaut.

What’s your most prized possession?

Are children possessions until they are 18? If so, hands down my children.

What’s the best/worst thing about working on Foodservice Rewards?

The worst thing about working on Foodservice Rewards is not being eligible to participate in the program.

What’s the first concert you went to?

My first concert was Metallica.

Favorite Books/Movies?

Drama and Action Adventure movies are my favorite and my favorite books are the Pierce Anthony, Incarnations of Immortality Series.

Words or phrases you overuse?

That’s crazy.

Who was your childhood celebrity crush?

Johnny Depp.

Contact me

 

Sandy Younger, Coalition Manager

Sandy Younger, Coalition Manager, helps sponsors identify and motivate their most valuable operators…

How long have you been with BI?

1 1/2 years.

What do you do for Coalition Marketing?

I help Manufacturers better understand their most valuable operators and what motivates them.

Tell us about your first kiss: Who, When, Where?

First Kiss…a very cute boy when I was in 9th grade. He lives in Eagan now and my son and his were on the same football team…small world.

What’s your most prized possession?

My kids: Ashley and Austin
ashley<br />
youngerAustin Younger

What’s your most embarrassing moment at work?

(Not at work) I was taking piano lessons in Omaha, NE and the instructor told me to “just come in” the side door for lessons…no need to knock. I went into the wrong house for a lesson one day and was greeted by a large German Shepard and a very puzzled family. I still get embarrassed thinking about it.

What’s the first concert you went to?

Hall and Oates

Who was your childhood celebrity crush?

Dennis Quaid is hot.

Contact me

 

John Neupauer, Sr. Coalition Manager

Numbers, numbers & more numbers. John embodies BI’s mission statement: Produce measurable results…

John Neupauer, Coalition ManagerHow long have you been with BI?

Over 3 years, but it seems much longer to my co-workers.

What do you do for Coalition Marketing?

Look at numbers, analyze numbers, explain numbers, criticize numbers, dream of numbers, and curse numbers – lots and lots of numbers. Sometimes I talk to people.

As a child, what did you want to “be when you grew up”?

Among other things, a fireman, a football player, and married to my 4th grade teacher.

What’s your most guilty pleasure?

Uhhh, no one’s going to see this. Right?

What’s the first concert you went to?

Jefferson Airplane and 38 Special. It was really good, at least that’s what I’ve been told.

What is your single biggest fear?

Yes.

What’s one thing about you that no one would ever guess?

One thing? Oh, there are too many – I sold cars, sold stereos (but not stereos out of the back of cars), taught college courses, and for a very brief time was a member of the Coplay Clown Club (don’t ask).

Contact me

 

Mike Zoladkiewicz, Distributor Marketing Manager

“Big Mike” ZoladKiewicz is a former broker and the manager of the Foodservice Rewards DSR incentive program…

Mike ZoladkiewiczWhat do you do for Coalition Marketing?
Distributor Incentive Program Marketing Manager

As a child, what did you want to “be when you grew up”?

A Professional Chef

Tell us about your first kiss: Who, When, Where?

Her name was Shannon. I was 17 (late bloomer). We were in my bedroom because I wanted to show her my stereo. I put on “Give Me Something to Believe In” by Poison, and then the magic happened.

What’s the first concert you went to?
Nirvana – 1993

Favorite Books/Movies?

Dumb and Dumber

Words or phrases you overuse?
Sweet!

What is you single biggest fear?
Spiders

What’s one thing about you that no one would ever guess?

Once in college, I fit $2.65 in coins inside my belly button.

Contact me

 

Tiger Beaudoin, Vice President Coalition Marketing

Tiger Beaudoin, VP of Coalition Marketing at BI, is responsible for setting the strategic direction for Foodservice Rewards…

Tiger Beaudoin VP Coalition MarketingWhat do you do for Coalition Marketing?

I set strategic direction for the Foodservice Rewards coalition with input from participating manufacturers and distributors.

How long have you been with BI?

Since 2002, when BI acquired my venture funded dot-bomb founded to automate the manual rebate fulfillment process.

We called it “Boomerang Marketing” because you threw reward codes on consumer packaged goods and they came back with purchase & profile information.

As a child, what did you want to “be when you grew up”?

I come from a long line of peddlers. My great grandfather was a Canadian fur trader, my grandfather was a shoe salesman, my father sold for 3M company. Selling is in the Beaudoin blood – so naturally, I wanted to be an attorney.

Tell us about your first kiss: Who, When, Where?

Anne Marie Gates during a dance at the American Club in Singapore.

What’s the first concert you went to?

Styx. Who?

What’s your most guilty pleasure?

90 minutes of hot, sweaty Bikram Yoga.

What’s your most embarrassing moment at work?

Sending a prospect our Quality Service Pledge signed by all the employees – and discovering we’d spelled it Quaality.

What’s the best/worst thing about working on Foodservice Rewards?

Changing the industry. Everybody wants change, but nobody likes to change ;-)

What’s one thing about you that no one would ever guess?

How I got my name: I was born with my entire fist in my mouth. Doctor said “look, he’s as hungry as a Tiger.” Mum said “my little Tiger”. The name stuck.

Contact me

 

Peter & Jennifer team up in Australasia

Peter Crowe and Jennifer Lew team up to help launch the Aussie version of Foodservice Rewards

The MINT Organization, a member of BI Worldwide, has appointed Peter Crowe to the position of Sales & Marketing Director responsible for Coalition Marketing Programs in Asia Pacific.

Peter Crowe was formerly head of Kraft Foods ‘Away From Home’ business in Australia & New Zealand.

“Peter Crowe and MINT are a natural fit for each other,” said Nigel Gaunt, Managing Director (left). “MINT investment in performance improvement technology platforms since BI’s acquisition of MINT now drives global best practice in Coalition Marketing programs and opens up significant new opportunities for our business in relation to the FMCG sector.”

Joining Peter in launching the Australasian version of Foodservice Rewards is Jennifer Lew, Commercial Director (right). Jennifer’s background as a CPA and accomplished marketer makes them an ideal team.

 

E.B in Da House!

Prior to joining BI, Erin worked as Marketing Coordinator for a bank and as a Ticket Sales Manager for a Division 1 university…

Sponsors who have worked with Mike Lucas in the past may not know that he was also supporting Supply Rewards and Aftermarket Rewards – way too much for any one person. Just ask Mike.

As a result, Mike is moving to other coalitions full-time and joining us full-time is Erin Breczinski. Erin has been with BI since 2005, overseeing delivery of the enewsletters and performing database maintenance and website testing for all coalitions.

You’ll be interacting with Erin regularly as she helps with new Sponsor orientation, product/point set-up, promotion set-up, reporting, banner ad management, creative and print coordination, Sponsor Meeting planning and invoicing.

Prior to joining BI, Erin worked as Marketing Coordinator for a bank and as a Ticket Sales Manager for a Division 1 university. We’re thrilled to have Erin on the team and know you’ll enjoy working with her as much as we do!

Erin can be reached via e-mail or at 952-844-4021.

 

Charlie’s working the HFM Show

It has enabled us to reward employees and boost morale in the operation…

“Dear Charlie,

I want you to know we really enjoy using the rewards program. It has enabled us to reward employees and boost morale in the operation.

Recently we held a contest to see who could get the best attendance over 6 weeks as we were having some issues with tardiness.

It also gave us a chance to recognize a couple of key employees. I even let one of them choose thier prize off the internet and he chose the Cheesecake for his wife who just had a baby last week.

In today’s environment of limited cash flow and restricted budgets this program has enabled us to have fun with our employees and give them something to show how much we appreciate their hard work and dedication. Thanks for the support.”

Sincerely, Todd J. Osowski
Food Production Manager – William W. Backus Hospital – Norwich, CT

 

Thanks, Lynn & Advance Food Company

It is just really nice to know that you can call on people who are so willing to help and it is a great feeling to be able to get helped as soon as you call

“To All My Friends at BI:

Now that our company is making some changes and I will not be doing Foodservice Rewards anymore, I wanted to take this opportunity to let you know how much I have enjoyed working with you all. It was such a pleasure to work with people who were always so pleasant and helpful and it sure made my job a lot easier.

During the two years that I have been handling FSR for Advance, I have had several occasions when I have had to call on Ray to help me with getting some extra points added for a customer or just to get information. He was always more than willing to help me ~ even going so far as to fix a promotion error that we made by manually crediting each account for missing points. This was a massive amount of work on his part and he never complained or even acted like it was anyone’s fault. He just took it in stride and fixed the problem for us. I have also had to call him at different times for orders that we missed or just to help me figure out how to fix something and he was always very nice and willing to help.

I also really appreciate all of the help I have gotten from Ron Marfori. He talked me through many different promotions to help me decide the best way to proceed and he always had great ideas. On a couple of occasions we had a product that wasn’t added on time and he always made sure that it was fixed immediately so that we could continue with business. Last year when he got promoted he still helped me whenever I called him with a question or concern and never said that I should have called someone else. It is just really nice to know that you can call on people who are so willing to help and it is a great feeling to be able to get helped as soon as you call. When I did have to leave a message because someone wasn’t available, I knew that they would be calling me back at the first opportunity that they had. You have a great team and they should all be recognized for the job that they do.”

Lynn Fessler
Advance Food Company

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