When I first joined Food Service rewards, (about 2001), it was a small program. But it was well run and very easy. Just watch for little yellow tags, go on line and enter them and see if there was ANYTHING worthwhile to buy in the catalogs. To my surprise, there was always something we needed, even if it ‘took a while to get enough points’.

Some things have changed since then; most have remained the same. It (the program) is STILL easy, as more people (sponsors) have joined the program, there are MORE ‘little Yellow tags’ to enter so it is less of a ‘scavenger hunt to see what we CAN have’, more of a ‘let’s save for specific goals’ mindset. The catalogue has improved too, and if you can’t find something you want/need, you aren’t looking very hard.

But… the most important element in any program is the people who administer it. They choose the prizes included in the catalogue, make sure the web site ‘works’, Provide feedback on what is available and when necessary; resolve customer complaints; in short they are the ‘voice’ of Food Service Rewards. And, usually the only contact you have with the program.

In an age of ‘voice recognition software’, when human interaction is kept to a minimum, (and, it seems, grudgingly provided as a last resort), I have never had ANY difficulty reaching a ‘real human’ who actually tries to provide exceptional customer service. The Food Service Rewards Team is GREAT, and when needed, put the ‘SERVICE’ back into our industry.

I look forward to working with them, and would recommend the program to everyone. It’s a way to stretch scarce $$ into more resources for your customers, I find there are always quality products everyone can get excited about, customers and staff included.

If you haven’t joined, you are missing a great opportunity to deal with quality people.

Mary Pribble, Operations Manager
University of St. Thomas

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