Tyler Aasness sent me this message today:

Your customers will probably expect you to act a certain way today. The same old greetings, the same service, the same old promises, etc. Maybe today you should surprise them. Answer the phone differently. Offer them something extra. Show them another side of you. Let yourself get carried away and swept up.

The inspiration offered by the article is fantastic. If you have a minute, check it out and read the rest of the post (its short).

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